Customer Service Representive – Seeley Lake

 APPLICATION

Location Seeley Lake, MT

SUPERVISOR: Dustin Smith

DEPARTMENT: Administration

 

JOB SUMMARY

Energy Partners, LLC (EP) is a leading propane supplier in Western Montana, providing reliable and trustworthy service to customers in Missoula, Seeley Lake, Thompson Falls, Superior, Ronan, Drummond, Hamilton, and surrounding areas since 2001. EP is co-owned by Missoula Electric Cooperative and CHS Mountain West Cooperative, both with a successful history of serving the energy needs of Western Montana.

 

Customer Service Representative

Energy Partners is looking for a customer-oriented service representative. The ideal candidate will have experience in a retail environment and be able to thrive in a fast-paced environment. The position requires a strong attention to detail, the ability to multi-task, and the ability to work independently or as an effective part of a team.

 

JOB REQUIREMENTS

 

  • Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.
  • Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.
  • Perform duties and assignments, and conduct self in such a manner as to reflect good credit on Energy Partners.
  • A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.
  • Ability to multi-task, prioritize and manage time effectively.
  • Excellent communication skills.

 

Essential Duties & Responsibilities:

  • Maintain a positive and professional attitude towards customers at all times.
  • Respond promptly to customer inquiries.
  • Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.
  • Manage large amounts of incoming calls.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate and valid information to customers.
  • Greet customers warmly and go the extra mile.
  • Process orders, requests, refunds or exchanges.
  • Be familiar and comfortable using computer software; data entry, daily emails, dispatch, account maintenance and billing.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Create new customer accounts.
  • Contacting customers that have past due accounts.
  • Schedule tank sets and appliance installations.
  • In some locations, propane bottle fill and front store sales dealing with parts requests.
  • In some locations, plant inventory information pertaining to railcars and fuel distribution.
  • Filing paperwork in an organized manner.
  • Dispatching work orders to the drivers.
  • Assisting managers, drivers and service technicians with customer account information while understanding accounts and other needs.
  • Performs any other duties as assigned.

 

Education/Experience Requirements:

  • Minimum of a High School Diploma/GED
  • Computer Software Experience Preferred
  • Customer Support Preferred

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Energy Partners is an equal opportunity provider and employer.

 

 

Job Details

Category
Status
open
Closing
Until Filled