Propane Emergencies

FIRST STEPS

  1. For propane emergencies, call 911 first to report the situation and request immediate assistance.
  2. Next, please call the Energy Partners hotline at (1-888) 523-1000.

IF YOU SMELL PROPANE

DO

  • If it is possible and safe to do so, try to shut off the tank valves.
  • Get everyone out of the building and a safe distance away.
  • Call 911 once you have moved to safety.
  • Call the Energy Partners hotline at (1-888) 523-1000.

DO NOT

  • Light matches inside or near the facility.
  • Use a telephone inside or near the facility.
  • Turn on or off light switches inside the facility.
  • Attempt to find the leak.
  • Attempt repair or light your pilot light.

View our Safety Flier (PDF) and Valve Shut-off Diagram (PDF) for additional information.