Emergencies

Energy Partners truckFor all propane emergencies, call the Energy Partners hotline at (1-888) 523-1000. If you smell propane in your home, shop, office or other enclosed space, follow these precautions:

  • Do get everybody out of the building and away from nearby areas
  • Do not attempt to find the leak
  • Do not attempt to repair your appliance or light your pilot light
  • Do not turn on or off light switches inside your building
  • Do not use a telephone inside the building or nearby areas
  • Do not light matches anywhere inside or near the building
  • Do attempt to shut off the valves of the tank
  • Do call both Energy Partners and the fire department for help from a telephone away from the home and nearby area

View our Safety Flier (PDF) and Valve Shut-off Diagram (PDF) for additional information.